Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions (FAQ) page. Here, we have compiled a list of common questions and answers to provide you with valuable information about our propane distribution services. If you have any additional inquiries or require further clarification, please don’t hesitate to contact our knowledgeable team. We are here to assist you.

What is propane and how is it used?

Propane, also known as liquefied petroleum gas (LPG), is a versatile and efficient energy source commonly used for heating, cooking, hot water production, powering appliances, and more. It is a byproduct of natural gas processing and oil refining. Propane offers numerous benefits, including cost-effectiveness, cleanliness, portability, and reliability.

How do I become a propane customer?

Becoming a propane customer is easy. Simply contact our company to initiate the process. Our friendly representatives will guide you through the necessary steps, including setting up an account, discussing your propane needs, and determining the best delivery options for you. We strive to make the transition smooth and hassle-free.

How do I order propane?

Ordering propane is simple and convenient. As a customer, you have the flexibility to choose between automatic delivery or will-call service. With automatic delivery, our system monitors your propane usage and schedules deliveries accordingly, ensuring you never run out. Alternatively, with will-call service, you can monitor your propane levels and contact us to schedule deliveries as needed.

How often should I have my propane tank refilled?

The frequency of propane refills depends on various factors, including your propane usage, the size of your tank, and the time of year. As part of our automatic delivery service, we utilize advanced monitoring systems to track your propane levels and schedule timely refills. For will-call customers, we recommend monitoring your tank regularly and contacting us when the level reaches around 30% to allow sufficient time for delivery.

What are the payment options available?

We offer flexible payment options for your convenience. Accepted methods of payment include Visa, Mastercard, Discover, American Express, personal checks, bank checks, direct deposit, and cash. Additionally, we provide the option for automatic payment, allowing you to set up recurring payments using your credit card, debit card, or direct deposit for hassle-free transactions.

What should I do if I detect a propane gas odor?

If you smell propane gas, it is crucial to follow these important safety steps:

  • Extinguish all flames, sparks, and smoking materials.
  • Leave the area immediately, ensuring everyone’s safety.
  • Shut off the main gas supply valve on your propane tank, if safe to do so.
  • Report the leak by contacting our company or emergency services.
  • Do not re-enter the area until it is deemed safe by a qualified professional.

Are there any special safety precautions for handling propane?

Yes, while propane is a safe and reliable fuel, it is essential to follow proper safety precautions. These include storing propane cylinders upright and in well-ventilated areas, avoiding exposure to extreme heat or flames, and conducting regular maintenance and inspections of propane equipment. For more detailed safety guidelines, refer to our dedicated propane safety resources.

Do you provide service and maintenance for propane equipment?

Absolutely! We have a dedicated service department staffed with experienced technicians who can provide maintenance, repairs, and installations for various propane equipment, including boilers, heaters, appliances, and tanks. Our goal is to ensure your propane system operates efficiently and reliably.

Do you offer propane delivery outside of your service area?

While we primarily serve the Outer Cape area, we are always open to discussing delivery options outside of our regular service area. Please contact our team, and we will do our best to accommodate your needs or provide recommendations for reliable propane services in your area.

How can I contact your customer support team?

Our customer support team is available to assist you with any questions or concerns. You can reach us by phone at (508) 487-0041 or via email at during our regular business hours. Additionally, you can visit our website and submit a contact form, and we will promptly respond to your inquiry.

Thank you for taking the time to read our Frequently Asked Questions. We hope this information has been helpful in addressing your queries. If you have any further questions or require additional assistance, please feel free to contact us. We value your business and look forward to serving your propane needs with excellence.